Trang chủ Đề thi Tiếng Anh Học viện Tài chính AOF 11236

Trắc nghiệm Tiếng Anh chuyên ngành Quản trị kinh doanh Phần 2 - Học viện Tài chính AOF

Số câu hỏi: 20 câuSố mã đề: 1 đềThời gian: 1 giờ

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Câu 1: 0.5 điểm
The primary goal of formulating personal-selling strategies is to?
A.  
Reduce costs
B.  
Enhance public relations
C.  
Increase sales effectiveness
D.  
Expand product lines
Câu 2: 0.5 điểm
The process of addressing customer concerns occurs at which stage of the sales process?
A.  
After closing the sale
B.  
Before identifying potential customers
C.  
During the presentation
D.  
While building the relationship
Câu 3: 0.5 điểm
The sales department with line authority subdivided geographically is designed to?
A.  
Manage costs more effectively
B.  
Address regional market needs
C.  
Simplify product distribution
D.  
Enhance corporate governance
Câu 4: 0.5 điểm
Trainings that are conducted in home offices are referred to as?
A.  
Short programs
B.  
Centralized programs
C.  
Decentralized programs
D.  
Advance assignments
Câu 5: 0.5 điểm
What advanced method is used in sales training to simulate real-life selling situations?
A.  
Textbook reading
B.  
Online quizzes
C.  
Virtual reality simulations
D.  
Standardized tests
Câu 6: 0.5 điểm
What advanced sales technique involves understanding customer's hidden needs?
A.  
Transactional selling
B.  
Consultative selling
C.  
Pressure selling
D.  
Scripted selling
Câu 7: 0.5 điểm
What does 'line authority' in a sales organization context imply?
A.  
Responsibility for cost control
B.  
Authority to make sales-related decisions
C.  
Duty to report to the corporate headquarters
D.  
Obligation to follow strict sales protocols
Câu 8: 0.5 điểm
What does AIDAS stand for in sales management?
A.  
Attention, Interest, Desire, Action, Satisfaction
B.  
Attention, Intelligence, Desire, Action, Support
C.  
Assessment, Interest, Determination, Action, Satisfaction
D.  
Awareness, Interest, Decision, Action, Satisfaction
Câu 9: 0.5 điểm
What does CRM stand for?
A.  
Customer Retention Metrics
B.  
Customer Relationship Management
C.  
Corporate Resource Management
D.  
Creative Resource Methods
Câu 10: 0.5 điểm
What does effective sales personnel management aim to improve?
A.  
Inventory systems
B.  
Employee satisfaction
C.  
Customer loyalty
D.  
Sales performance
Câu 11: 0.5 điểm
What does the 'S' in AIDAS stand for?
A.  
Support
B.  
Satisfaction
C.  
Service
D.  
Solution
Câu 12: 0.5 điểm
What factor is crucial for the success of team-based selling?
A.  
Individual sales targets
B.  
Collaborative skills among team members
C.  
Competitive incentives
D.  
Autonomous decision-making
Câu 13: 0.5 điểm
What factor is crucial for the success of team-based selling?
A.  
Individual sales targets
B.  
Collaborative skills among team members
C.  
Competitive incentives
D.  
Autonomous decision-making
Câu 14: 0.5 điểm
What innovative approach is gaining popularity in sales training for complex products?
A.  
Memorization of product specifications
B.  
Use of augmented reality tools
C.  
Relying solely on printed manuals
D.  
Frequent product updates without training
Câu 15: 0.5 điểm
What is a common indicator of customer satisfaction in sales?
A.  
Number of returned products
B.  
Speed of delivery
C.  
Customer feedback scores
D.  
Frequency of product updates
Câu 16: 0.5 điểm
\What is a critical factor for success in team-based selling?
A.  
Individual competitiveness
B.  
Technological superiority
C.  
Collaborative skills
D.  
Geographic diversity
Câu 17: 0.5 điểm
What is a key benefit of building relationships in sales?
A.  
Reducing production costs
B.  
Increasing sales volume
C.  
Decreasing marketing needs
D.  
Shortening the product lifecycle
Câu 18: 0.5 điểm
What is a key focus of recruitment in sales?
A.  
Finding the most experienced candidates
B.  
Identifying candidates with specific educational backgrounds
C.  
Selecting candidates who fit the company culture
D.  
Hiring the cheapest candidates
Câu 19: 0.5 điểm
What is a key outcome of effective sales leadership?
A.  
Increased product quality
B.  
Higher customer service ratings
C.  
Enhanced team cohesion
D.  
Reduced marketing expenses
Câu 20: 0.5 điểm
What is a primary advantage of having a line and staff sales department organization?
A.  
It simplifies decision-making
B.  
It offers specialized support alongside primary sales functions
C.  
It reduces operational costs
D.  
It centralizes the sales function

 

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