Economy (old format) TOEIC 4 Test 1

Carlo's Pizzeria

Founded in 1983, Carlo's Pizzeria, Restaurant & Caterers is a family operated establishment serving gourmet pizzas, salads, sandwiches, dinners and catered foods in New York and the surrounding areas. With nearly 25 years of satisfying customers in and around the New York area, Carlos, Sal, Sally, Maria, Estel and the entire Carlo's staff pride themselves in serving only the finest selection of Italian cuisine.

Ocean Avenue Branch
1247 Ocean Avenue
Brooklyn, NY 11230
(718)578-1878/ (718)578-4798

Hours of operation:

Monday - Thursday: 11AM - 10PM
Friday: 11AM - 11PM
Saturday: 11AM - Midnight
Sunday: CLOSED

Visit our website for our lunch and dinner menus!

A trio of bands to treat fans at Shamrocks show

Frontman, Mike Furie, says the musicians in his band "Loud Furie" and fellow Syracuse rock bands "The Fergi Project" and "Little Secret" want to help make things right for their fans who bought tickets to see them open for Brian Michaels last week at the Regional Market Block Party.

That show - and shows scheduled on subsequent Thursday nights by "Asia" and "Loverboy" - have been canceled.

The opening bands were given tickets to sell to their fans, Furie explains. So "Loud Furie", "The Fergi Project" and "Little Secret" have scheduled a show together at 4 p.m. Sunday at Shamrocks, 1459 Taft Road, Syracuse. Admission is free for anybody who holds a ticket to the canceled Michaels show, or $10 for everybody else.

A nice touch: The band will donate the door money to Michaels' favorite charity, the American Diabetes Association. The musicians are calling it the Antidote Show.

Also, for fans of "Asia", western New York promoter Billy Pilo has his own show planned. "Asia" plays at 7 p.m. on Saturday at the Main Street Armory, 78 Main St. , Rochester. Admission is free to the show as long as you bring a canned or dry food donation for Rochester food banks.

Jersey Weekly
March 28

Robert Schwartz, director of Parking and Transportation Services, has announced his decision to retire from Hudson University. His last day will be June 13, 2011.

Under Mr. Schwartz's leadership, the university's parking and transportation operations have improved significantly over the past 10 years. Mr. Schwartz was instrumental in the introduction of the New Terrytown Shuttle to help reduce the number of cars on the New Terrytown/ Piscataway campuses and in the university's preparations for the Route 18 construction and road widening projects. Mr. Schwartz previously served as the assistant director for parking and transportation and worked in various capacities in the housing division.

Mr. Schwartz has done a great job establishing positive working relationships with students, cleans, administrators, staff, and local communities. His leadership, loyalty to Hudson University, and tireless energy will be missed.

Following up its successful Sushi Workshop in July, the Japan-America Society of Greater Long Island presents sushi chef Maksui from Kenichi for an advanced sushi workshop on Sunday, October 25th at the Tri-fold Clubhouse (410 Guadalupe St. ) from 1:30 p.m. to 3:30 p.m. This workshop will allow attendees of the previous workshop to build on their sushi-making skills.

This is not a free event. The cost for current JGA members is $35. If you're a non-member, the cost is $40 (Please bring exact change in cash). Although the cost includes all the ingredients necessary to make sushi, you will need to bring your own knife and a towel or cloth of some sort.

Please note that registration is required in order to attend this class. Space is limited. Send a registration request to jga-events@jga. org by Thursday, October 22. 48 hours' notice is required in order to cancel.

The Cooper Museum

Members enjoy unlimited free entry all year long to the Cooper Museum's exciting special exhibition, which opens on June 19, and the world-renowned permanent collection galleries. Other benefits include preview receptions, gallery talks and tours, family programs, and hands-on art workshops for adults and children. For more information on Membership levels and benefits, including discounts for older adults, educators, and artists, or to purchase a membership by phone, call the Membership Department at (718)501-6326 or e-mail membership@coopermuseum. org.

_View a printable version of the Member Events Chart for 2010-2011._

Individuals: $55 (fully tax-deductible)

Enjoy preview receptions, discounts, and much more!

Family and Friends: $85 (fully tax-deductible)

Received discounts on educational offerings for adults and children!

Contributors: $150 ($135 tax-deductible)

Receive reciprocal privileges to 31 art museums and free tickets to Art Facts and Meet the Museum.

Apex PC Inc.
12 Garter's Way
Erving, TX 75782

To Whom It May Concern,

I am writing today to thank you for an excellent customer service experience. I recently started a new job as the administrative director for a nonprofit agency that, like most organizations and businesses, cannot function without a computer. This morning when I arrived at work, my Apex Dimension 5000 would not boot up properly. After exhausting my own fairly extensive knowledge about how to get a misbehaving computer to work properly, and consulting my agency's tech department in vain, I called Apex PC Technical Support.

Gary, the tech support professional who answered my call, spent two hours on the phone with me, walking me through processes ranging from diagnostics to rebooting in various command prompt modes. Gary was wonderful to work with. I was delighted to be on the phone with someone whose knowledge, respect, and sense of humor (particularly important, in my opinion, when dealing with potential computer disasters) made this ordeal much less challenging.

Although your automated answering system is frustrating-I got many "I'm sorry, I don't understand" responses although I speak quite clear and articulate English, and I got cut off at one point - I very much appreciate the excellent customer service your human staff members give. As a result of the help I got today, I elected to extend our Gold Service Contract so that if I have such a problem again, I will have access to your staff.

Again, thank you.

Sincerely,

Mark Matthews

To: All employees of TWDB
From: Joseph Green
Re: Survey Results
Date: April 19

Customer Survey

In an initiative to determine the effectiveness of TWDB's programs and services, our agency regularly conducts surveys to measure customer satisfaction and rate TWDB's performance in service delivery.

You can make a difference by taking the time to complete a survey online. Results are analyzed, especially the comments section, to identify possible process improvements or areas in the agency which need increased education or marketing efforts. Program areas use the information to review and implement any necessary program/process changes that will benefit customers or save money. Previous survey results have led to significant improvements to TWDB's programs.

The Tennessee Water Development board intends to use this information to improve its products and service delivery and to increase customer education and awareness regarding agency products and services.

Survey Results: 2010 Customer Survey

The most frequently cited suggestions for improvement included:

- Increasing personal contact with customers

- Increasing interdepartmental and interagency cooperation

- Further improving the agency's websites

- Improving the scope and accuracy of information provided

- Increasing funding opportunities.

Result: In summary, customers rated TWDB highly, with 94. 8% of all respondents giving the agency an excellent (52. 8%) or good (42.0%) rating. Furthermore, the specific departments evaluated consistently received satisfaction ratings of at least 96%. A detailed report of the results will be posted on the company website in two weeks.

Accent Property Management

Please read this notice carefully, as it contains very important information about road work that is scheduled to be performed in your community, which may result in vehicles being towed or damaged if left in restricted areas during scheduled work periods. Any improperly parked vehicles will be towed at your expense.

San Jose Hills is excited to announce the scheduling of the asphalt repair and seal coating project for the community, which consists of the following locations:

Alison Creek Road

Glenfield Circle

Manor Hill Road

On Tuesday and Wednesday, April 20 & 21, 2011, we will be repairing streets in various locations throughout the community. Please refer to the map included with this notice, asphalt repair areas are the orange highlighted circles. United Paving will be lacing barricades beginning at 6:30 a.m. and work will begin at 7:00 a.m. and continue throughout the day. The barricades will remain in place until the weather allows for adequate curing of the material, which may take up to 24 hours.

Thank you for your cooperation in this matter. We understand this is an inconvenience for everyone; however it is necessary. Once completed, the new street surface will greatly enhance the appearance of the community and extend the life of the asphalt streets. Should you have any questions regarding the work to be performed, please contact Accent Property Management.

Sincerely,

Chris Wages

Facilities Manager

905-581-4796 Ext 202 or [email protected]

If you're looking to treat someone - or yourself - with natural and organic body care products, look no farther than Ranch Bernard.

Located in the Bernardo Winery village shops, Natures Perfect Scents offers products that relax you while awakening the senses with aromatherapy-based lotions, soaps, oils, bath products and more.

Everything in the store is natural, with no plastics, dyes or artificial ingredients - ideal for those with allergies or those inclined to use chemical-free products. In addition, the store also features post- and prenatal products, including naturally made children's toys.

"It's for anybody who's looking for natural and organic products, " said Bianca Smith, a Ranch Bernard resident and Mt. Bernardo High School alumnus who opened the store last December. "A lot of people are leaning toward good quality natural and organic products. "

Nearly all products are from small businesses across California, Ms. Smith added. There's an organic line of lotions, body oils and scrubs from the Napa Valley company VN Organics. In addition to personal care products, the store features products for babies and their mothers, in line with Ms. Smith's business Pregnatique, a baby health and wellness boutique. Ms. Smith, who also assists new mothers as a birth and Post-birth counselor, offers products for babies and infants by companies such as Bébé and Moby Wrap.

Virgo America Names new VP of Marketing

Virgo America has named Portia Gales as its new vice president of marketing. In her new role, Gales will be in charge of shaping the Virgo America brand as it launches into new markets nationwide. The startup airline, which was launched in August in Chicago, is working to serve up to 10 cities through 2011, including New York, Washington, and Los Angeles. It plans to increase its service to 30 cities over the next five years, the company said.

Gales has worked in the public relations department since Virgo's launch. She takes over the VP position in January, the company said. She replaces Spence Kramdon, who left the post last year, a company spokesperson said.

The low-fare carrier uses a host of amenities designed to distinguish itself from other airlines. It offers mood-lit cabins, an in-flight entertainment system with movies, TV and online chat rooms in a First Class section with massage chairs.

To: Portia Gales
From: Adam Levitt
Date: January 10
Subject: Congratulations

Dear Portia,

Congratulations again on your promotion. You are very deserving of this opportunity and I know you will be an invaluable asset to Virgo America. Since you left, Mr. Raleigh has asked me to join the marketing team. I have not given him an answer yet, but I have every intention of accepting the position. I have wanted to be a member of the marketing team ever since I joined this firm 3 years ago as your assistant. Now that you are the new VP of marketing, my mind is set. Thank you very much for your glowing recommendation.

I look forward to working with you in the near future.

Sincerely,

Adam Levitt

From: Terry Vargas ([email protected])
To: Allan Risi ([email protected])
Date: March 18
Subject: Faculty Institute

Dear Professor Risi,

You are cordially invited to attend this year's Faculty Institute, to be held on Thursday, May 18 at the University College facilities on the University of Maryland at Auburn campus. Last year's Faculty Institute opened by considering a number of quality "elements" for teaching with technology. We broadly surveyed examples of how faculty, educational services, and technology support staff are addressing each of these standards, in addition to methods of surveying students to receive feedback. This year we will add to these elements to expand the scope of our faculty members.

University College will provide travel support for faculty attending the 2011 Faculty Institute as part of our commitment to assure quality distance education. If you will be traveling from UMPI, UMFK, or UMM, this includes hotel accommodation for the evening of May 17 in addition to the mileage reimbursement provided for faculty from all UMS campuses. As always, we encourage carpooling. Please RSVP along with any guests you plan to bring by April 2.

I hope you will be able to join us!

Terry

From: Allan Risi([email protected])
To: Terry Vargas([email protected])
Date: March 19
Subject: RE: Faculty Institute

Dear Professor Vargas,

Thank you for your personal invitation. I couldn't have had a more enjoyable time at last year's Faculty Institute which you and your staff organized. I especially enjoyed the lectures on promoting a supportive learning environment and instituting authentic and meaningful learning activities via the Internet. My wife claimed the decorations to the Grand Hall were marvelous, the food superb, and the company second to none.

We look forward to this year's event as well.

Allan

Schedule for Stanley Erwin, VP of Pharmax Group

To: Stanley Erwin
From: Prestige Hotel
Date: April 3
Subject: Hotel confirmation

Dear Mr. Erwin,

Thank you for your inquiry at our hotel. This e-mail is to confirm your stay at the Prestige Hotel, from May 17 through May 21. Your confirmation number is 2742. You can check in from 4:00 p.m. on the day of your arrival, with the checkout time being noon on the day of your departure. However, a late checkout is available upon request.

When checking in, you will receive a room key card and a guest pass to the exercise facilities including our expansive indoor pool. Your room includes wireless Internet, fax, and printer, as per your request.

I've also included two printable coupons. The first is for a complimentary breakfast at any of our fine restaurants; the second is for a discount for our in-house daily car rentals.

We look forward to having you as our guest.

Thank you.

Prestige Hotel management

Academia Scholastic

A young, growing business services/training company seeks a sales manager. Primary responsibility is overseeing a sales team of more than 10 people to increase productivity, efficiency, and overall sales. We have classes all over the country and the sales manager will need to make sure that those classes get filled among other things.

Qualifications:

- 2-3 years' experience as a sales manager a MINIMUM

- Existing contracts in the construction and utility and energy efficiency industries would be ideal

- Sales force or other sales experience required (Those without this experience need not apply)

- Experience in working in a stressful, fast-paced environment

Responsibilities:

- Creating sales materials for use by sales staff

- Managing a sales team

- Reporting to senior management

- Training new employees

- Hiring new salespeople

- Building and managing an outside sales force

To: Aaron Plabo
From: Ashley Park
Subject: Sales Manager

Hello Aaron:

I hope things are good with you and my former boss. I am now a human resources recruiter at Intel Learning. My work at Intel Learning is interesting. The company culture is a lot like the culture at Academia Scholastic.

I noticed your ad for a sales manager at classifiedjobs.com. We have a young intern here named Brie Claudia who will be completing her internship with us at the end of next month. I would love to be able to hire her full time, but Intel Learning currently has no openings due to budget cuts. Ms. Claudia has taken on increasing responsibilities since hare arrival at Intel Learning, and she has become a reliable and trustworthy manager. I'd really like to see her find work at a company that utilizes her diverse skills.

I truly believe Ms. Claudia meets all the qualifications for the position you advertised. Let me know if you are interested in interviewing her and I will have her forward her resume.

Best regards,

Ashley Park